I believe that customer service is the one thing everyone remembers.  They way your team relates to customers has the most potential to create that exceptional customer service experience.  It’s the one place it can make or break your restaurant. Our employees want to be amazing.  They just don’t know how.  The customer experience is the fastest way to create results for your restaurant.  It starts with how the employees address each other and the customers to create that exceptional customer service experience. 

 

That is what we do a Win Win Customer Service Restaurant Consultants.  We work together to implement a new game plan that has your employees create a new experience towards each other, their job and the customer.  If you want to change your customer service experience, you have to change how you think about it.

 

Information About John's Interview:

 

Creating Boundaries to Create a VIP Family Life

 

This is a quote that I used to live my life every day:

 

“Imagine life is a game in which you are juggling five balls.  The balls are called work, family, health, friends, and integrity.  And you’re keeping all of them in the air.  But one day you finally come to understand that work is a rubber ball.  If you drop it, it will bounce back.  The other four balls…. are made of glass.  If you drop one of these it will be irrevocably scuffed, nicked, perhaps even shattered.”

 

--James Patterson

 

It took the birth of my son Nicholas to appreciate how precious and delicate life is.  Nicholas was born two months premature and had lost his twin brother a couple of days before he was born.  Nicholas was born 2 lbs. 15 oz. and it was a fight for survival from the second he was born.

 

Through the pain of losing a child and the challenges that Nicholas had to endure -- it was two months in the NIC UNIT after he was released to come home -- I've come to realize that Mariah and the children are the most precious and important gifts in my life.

 

I also realized that of the five balls I was juggling in my life, the one I focused on the most was work.  All the other ones were not as important to me.  I thought if I focused on work and making money it would bring happiness to my friends and family.  From that moment, I discovered I was putting all my energy on only one ball.

 

I started creating boundaries on how to live my life.  The boundaries around my family are untouchable.  I always schedule everything in regard to my family first. Then work, health, and friends, in that order.  Making sure that the boundaries that I created stay intact keep me in integrity with all my commitments.  That made the biggest difference with my wife Mariah and my three children Isabella, Evalia, and Nicholas.

 

I asked them all the same question:  what makes a VIP father?  Nicholas's answer:  "We play together, I love you, we play hockey together, and when I am sad you cheer me up."  Evalia’s answer:  "When I am sad, you make me happy.  I have the superpower of happiness, you make everyone happy when sad."  Isabella’s answer:  "You help me with my homework, help me improve in basketball, support my decisions that I make."  And then I asked Isabella, my oldest, what can I do better, and she said:  "Be patient, daddy."